Privacy Policy

Categories of Data We Process

To ensure the secure delivery and functionality of our fintech services, we may collect and process specific categories of information:

Identity and Contact Information

During the onboarding process, we collect basic details such as your full name, email address, and phone number. These are necessary for account creation and facilitating customer support.

Verification and Compliance Data

Where applicable for platform integrity and fraud prevention, we may request identification documentation to authenticate your profile in accordance with our internal security protocols.

Technical Identifiers and Device Data

Our systems automatically record technical metrics, including IP addresses, browser specifications, device metadata, and system logs. This information is critical for monitoring network stability and ensuring secure authentication.

Usage Analytics and Trading Metadata

We monitor user interactions with our market dashboards and analytical tools. This activity data helps us optimize software performance. Please note that this data collection does not imply that we maintain direct custody of your financial assets.

Transaction and Payment Details

If applicable to your use of premium features, we may process necessary billing data. We typically utilize secure third-party payment gateways to handle sensitive financial information.

Lawful Bases for Processing

We process your personal data based on several recognized legal grounds. These include the necessity of processing to perform our contractual obligations to you (such as maintaining your account access), our legitimate interests in protecting the platform against security threats, compliance with relevant legal obligations, and, where appropriate, your explicit consent for specific preferences.

Operational Use of Information

Vortex Capital utilizes your data primarily for operational functions. This encompasses facilitating account registration, managing access, verifying identities, providing responsive customer support, and monitoring our infrastructure for vulnerabilities. Analytics are used to improve our market tools. Marketing communications are strictly managed based on an opt-in/opt-out preference system, which you can adjust at any time within your account settings.

Data Sharing and Retention Principles

We do not sell your personal information. Your data may be shared with carefully vetted third-party service providers who assist in operating the platform. These entities may include cloud hosting providers, analytics services, customer support tooling, and verification partners. We retain your information only for as long as is necessary to fulfill the operational purposes described in this policy or to meet legal retention requirements. When data is transferred internationally, we implement general safeguards to ensure your information remains protected.

Security Measures

Safeguarding your data is a priority. We implement reasonable technical and organizational measures, including access controls and encryption, to protect your information against unauthorized access or alteration. However, no digital transmission or storage environment can be guaranteed to be completely secure, and we cannot offer absolute guarantees of data security.

Your Privacy Rights

You maintain specific rights regarding your personal information. These generally include the right to access the data we hold, request corrections to inaccuracies, request the deletion of your profile, restrict specific processing activities, or object to certain uses of your data. To submit a privacy request, please contact our support team. We will require you to complete identity verification steps before processing your request to ensure data confidentiality.

Updates to This Policy

We may periodically revise this document to reflect updates in our operational practices. Significant modifications will be communicated via platform notifications or email.

Last updated: May 21, 2026